I just spent about 1 hour trying to get my son’s “freezing” ZEN M to cooperate and just reset since he placed one MP3 on it.
I finally found these instructions for a firmware update, I had to follow these since I couldn’t even reset the device. Unless you are reloading the firmware because of a failed upgrade, I don’t think that you will have to perform the “Reload Firmware” step of step 6 but I would advise doing a “Clean Up” and “Format All” instead and then follow it up with a Reboot.
Let me know by way of some feedback if it works, I did all four and then reloaded the firmware a second time because this particular Zen was really bad.
If your player fails to restart after the firmware upgrade:
- Turn off your player.
- Disconnect your player from your computer.
- Press and hold the Play/Pause button. Continue to hold the button while you perform steps 4 and 5. If you accidentally release the button, start the procedure again.
- Gently push a straightened paper clip into the Reset hole.
- Slide the On/Off switch towards the USB port and hold until the display lights up. The Recovery Mode screen appears with four options: Clean Up, Format All, Reload Firmware, and Reboot.
- Select Reload Firmware, followed by Yes.
- Connect your player to your computer.
- Double-click the downloaded file and follow the instructions on the screen.
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